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Victoria & Charles

San Diego, CA

Victoria discusses how having an ESA letter has changed her life


New York, NY

Beyonce addresses the ease of the ESA process at TheDOGtor.org

How It Works

Complete Online Exam

All individuals seeking an Emotional Support Animal prescription must complete an online medical examination consisting of 74 questions. It takes anywhere from 15 – 20 minutes to complete so please make sure that you are ready to fill it out and move forward, since you won't be able to save your exam and come back to it later. You can begin the exam by clicking on the “online medical exam”tab located in the main navigation menu or by clicking the “get started now” tab below.

Make Payment

Potential patients should keep in mind that if the evaluating medical doctor does not feel comfortable writing you a prescription for an emotional support animal, then you will receive a same-day refund. Refunds are granted only to those who are not approved by the evaluating physician. After completing your online exam you will be required to make a payment and choose a treatment plan that best applies to you. If you need an ESA letter for housing, please choose the housing plan. The entry level housing plan is called the “care plan” and is 159.00. If you need a letter only for travel, then please choose the travel plan for 149.00. If you need documentation for both, you will need to select the Compassion Plan for 199.00, which will cover both travel and housing. Regardless, you must submit payment at that time or your exam will not be processed.

The DOGtor Reviews Your Exam

The Dogtor reviews your exam & you'll receive a notification within 48 hours if approved or not. Approval is typically the same day on a normal work week. In the event that the Dogtor needs to do a further evaluation he may want to speak to you over Skype. However, it's very rare.

You've Been Approved!

All individuals who have submitted an online exam will hear back from the evaluating physician within 24-48 hours. The doctor will email you from this or her personal email address to the email address that you have on file, so please make sure to check spam folders and wait patiently for the correspondence from the M.D. A doctor may ask you more questions about your exam so please be prepared to provide further details if they want more info in order for them to make an informed decision. Usually these questions are about asking for more clarity or that you have been vague in answering a specific question. As stated in Step 3, if the doctor does not approve you, you will receive a same-day refund. However, in the event that you are approved, you will receive your emailed PDF copy of the prescription letter typically on the same day. You will also receive a courtesy hard copy that will be mailed to the address that you have on file when taking the online exam. The hard copy take a few business days to arrive, depending on where you are located in the USA.

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New York City Housing for ESAs

According to the New York City Rent Guidelines Board, NYC has about 2.2 million rental units, but the vacancy rate tends to stay under 5%. If you have an emotional support animal (ESA), you can rent a housing unit in New York City, even if there is a “no pet” policy.

Your ESA is protected under federal law via the Fair Housing Act (FHA). The FHA requires most landlords/property owners to make reasonable accommodations for your ESA to live with you. These reasonable accommodations include circumventing the pet restriction policies including “no pet” policies and additional fees and charges for your ESA.

Must All Landlords and Property Owners comply?

Most rental units must comply, but, under certain circumstances, landlord/property owners can legally stop your ESA from living with you on their property. Legal basis for denial include:  

  • It can be demonstrated that your ESA poses a direct threat to the health and safety of other property residents, staff and visitors.
  • Your ESA animal is considered oversized for reasonable accommodation, such as a cow in a studio apartment.
  • The rental property has fewer than 5 units and the landlord is living in one of them.
  • You have selected is a single family home and that home is not represented by a real estate agent.

The Big Apple is Animal Friendly 

Although when many think of wildlife in NYC, pigeons and rats come to mind, the Big Apple is actually quite a pet friendly city. Just a sample of some places that will welcome your ESA include:


  • Parnell’s Pub & Restaurant
  • d.b.a.
  • Bistro Milano
  • Novita’s
  • Sarafina
  • Barking Dog
  • Gemma
  • Chez Josephine


  • Luckydog
  • Boris and Horton
  • Nowadays
  • Franklin Park
  • Mission Dolores
  • Boat Basin Cafe
  • Tom & Jerry’s


  • Central Park
  • Inwood Hill Park Trail
  • East River Park Esplanade
  • Union Square Park
  • Dog-Friendly Beach on Gerritsen Avenue
  • TriBeCa Dog Run
  • Dyker Beach Park


  • Klimpton Eventi Hotel
  • The Benjamin
  • Stewart Hotel
  • Algonquin Hotel Times Square
  • Dream Hotel Midtown
  • The High Line Hotel
  • Element New York Time Square West
  • Roxy Hotel Tribeca
  • Iberostar 70 Park Avenue
  • NYLO New York City


Whether you live in New York, are planning to move there, or have Big Apple vacation plans, if you need an emotional support animal with you, consider the DOGtor for an incredibly cost-effective way to obtain an official ESA Letter


What is an Emotional Support Animal (ESA)?

What is The Fair Housing Amendment Act?

What is the difference between an ESA and a service dog?

If approved for an ESA, is my ESA allowed to be taken in the cabin of airplane when traveling?

Is my ESA allowed to be taken with me into public places?

I heard with an ESA, I am cleared from having to pay pet rent and pet deposit. Is that true?

If I use my primary care doctor to write an ESA prescription for me, will that work?

Does The OnlineDOGtor.com work with licensed professionals?

If approved, will my ESA letter come from the OnlineDOGtor.com?

If approved, can I and my ESA letter be easily verified?

Can I use my medical insurance?

How much do you charge?

How can I make payment?

Is the OnlineDOGtor.com on any social media?