- 1 FAQ’s
- 1.0.1 What is an Emotional Support Animal (ESA)?
- 1.0.2 What is The Fair Housing Amendment Act?
- 1.0.3 What is the difference between an ESA and a service dog?
- 1.0.4 If approved for an ESA, is my ESA allowed to be taken in the cabin of airplane when traveling?
- 1.0.5 Is my ESA allowed to be taken with me into public places?
- 1.0.6 I heard with an ESA, I am cleared from having to pay pet rent and pet deposit. Is that true?
- 1.0.7 If I use my primary care doctor to write an ESA prescription for me, will that work?
- 1.0.8 Does The OnlineDOGtor.com work with licensed professionals?
- 1.0.9 If approved, will my ESA letter come from the OnlineDOGtor.com?
- 1.0.10 If approved, can I and my ESA letter be easily verified?
- 1.0.11 Can I use my medical insurance?
- 1.0.12 How much do you charge?
- 1.0.13 How can I make payment?
- 1.0.14 Is the OnlineDOGtor.com on any social media?
What is an Emotional Support Animal (ESA)?
An Emotional Support Animal, or better known as an ESA, is any type of pet or animal that its owner is able to obtain emotional and/ or mental support and comfort from to help with his or her emotional and/ or mental illness. ESAs are not required to have any special training or proof of any medical records as service dogs must have. ESAs are only needed to supply its owner with the emotional and mental comfort they need that they cannot get from traditional medication.
What is The Fair Housing Amendment Act?
According the the Fair Housing Amendment Act, a landlord is not allowed to discriminate against any tenant or possible tenant who has an ESA letter on the official letterhead of a the prescribing professional. According to the US Department of Housing and Urban Development, under both the Fair Housing Act and section 504 of the Rehabilitation Act of 1974, landlords and property managers must provide a reasonable accommodation for persons with disabilities, including those who suffer from an emotional and/ or mental illness.
Rental housing that does not ordinarily permit animals to live in housing, must make an acception for those who have been diagnosed with an emotional/ and or mental illness and have the proper ESA prescription. Furthermore, although the ESA owner can be charged for any damages done to the property if done by the ESA, the ESA owner and tenant cannot be charged pet rent or pet deposit.
What is the difference between an ESA and a service dog?
An ESA is for people who have been diagnosed with a severe emotional and/ or mental heath condition pertaining to severe anxiety, depression, or PTSD to name a few. An ESA is technically only supposed to be allowed in primary rental housing and/ or the cabin of an aircraft when traveling.
However, a service dog on the other hand is a highly trained animal to assist its owner perform specific tasks, such as seeing, hearing, and/ or walking. Unlike an ESA, service dogs area allowed to be taken into any public building or anywhere else for that matter; restaurants, coffee shops, banks, airplanes, grocery stores, etc.
If approved for an ESA, is my ESA allowed to be taken in the cabin of airplane when traveling?
Yes, absolutely, but we do always recommend that you check with the airline you are planning to fly with first just to make sure you have a clear understanding of what is needed so there aren’t any “surprises” at checkin.
Is my ESA allowed to be taken with me into public places?
Only if pets are allowed. It’s very important to understand that an ESA (Emotional Support Animal) is not a service animal. Your rights to have an ESA are only protected within your primary rental housing and/ or in the cabin of an aircraft when flying. ESAs are not allowed to be taken into public places where pets are not allowed such as coffee shops, hotels, restaurants, etc.
I heard with an ESA, I am cleared from having to pay pet rent and pet deposit. Is that true?
If I use my primary care doctor to write an ESA prescription for me, will that work?
Yes, but what we have heard more often than not, is most of the time primary care doctors will not write a prescription for an ESA because they don’t believe in the merits of an ESA to help the patient cope with their illness. It’s also important to understand that a lot of medical professionals believe in writing prescriptions for medications because either they believe that such medication is the best method for their patient, or because they get paid every time a prescription gets filled. That’s a very poor way to look at it, but again, that’s what we have heard through the years.
Does The OnlineDOGtor.com work with licensed professionals?
Yes, absolutely! We only work with those who are licensed and in good standing with the medical board in the state in which their license was issued. We work with medical doctors, therapists, and clinical social workers.
If approved, will my ESA letter come from the OnlineDOGtor.com?
No. We are only a referral service so if approved, your ESA letter will come from the prescribing professional who reviewed your medical questionnaire submission and your ESA letter will come on their official letterhead with all of their contact and medical licensing information.
If approved, can I and my ESA letter be easily verified?
Yes. They can contact the professional who approved you to have an ESA directly, for all of their contact information will be included on the letter; Phone, fax and email.
Can I use my medical insurance?
We are sorry to say, but unfortunately insurance does not cover this type of service so no, we do not accept medical insurance at this time.
How much do you charge?
The nice thing about our service, is we actually have 3 different options to choose from. One of which covers only housing, another that covers only travel, and the third, which is by far the most popular plan people choose, as well as the most cost effective, covers both housing and travel! For the details on these plans, please refer to the “Pricing Plans” tab at the top of the page.
How can I make payment?
You can pay with any of the following: Discover, Visa, Mastercard, and American Express.
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